Shipping policy
At BRENDAN SHORT, we are committed to providing our customers with fast, safe, and transparent international shipping services for all our premium New Zealand seafood products. Below is our detailed shipping policy to ensure you have a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to process every order efficiently to minimize your waiting time and ensure you receive your fresh seafood products as promptly as possible. Please note that orders are not processed or shipped on weekends and New Zealand public holidays.
2. International Shipping & Delivery Time
We offer reliable worldwide shipping for all orders. Our standard international shipping service generally takes 7–14 business days for delivery. The actual delivery time may vary slightly depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we provide an expedited rush shipping option at checkout. You can select this service to enjoy faster delivery.
3. Shipping Fees & Transparent Pricing
We support real-time shipping cost calculation. All shipping fees are automatically calculated based on your total order weight, package size, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment.
No hidden fees, no extra charges — what you see is what you pay.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or processing fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
Customs policies vary from country to country. We highly recommend you check your local import regulations and relevant fees in advance to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our customized packaging can effectively protect products from extrusion, damage, and leakage during long-distance international transportation, ensuring the freshness and integrity of your seafood goods.
For high-value orders, we provide optional shipping insurance available at checkout. You can purchase this service for extra protection and complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products immediately upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos as evidence, refuse to sign for the parcel, and contact our customer service team promptly.
If you find any product quality problems, defects, or inconsistencies after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Shipping Support
If you have any questions about order processing, shipping status, delivery delays, customs clearance, or after-sales issues, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for fast and professional replies.
Thank you for shopping with BRENDAN SHORT!
We keep optimizing our logistics and shipping services to deliver fresher, safer, and more reliable New Zealand seafood to customers across the globe.